Returns & Replacements

Returns & Replacements

At Heduty we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with your order, our returns and replacements policy is designed to make the process as simple and straightforward as possible.

Return Policy

1. Return Period

   • You have 7 days from the date of delivery to request a refund.

2. Return Process

   • To initiate a return, please contact our customer service team at support@heduty.com within 7 days of receiving your order. Please provide your order number and the reason for the return.
   • Our customer service team will provide you with the return shipping address and any additional instructions.
   • You are responsible for shipping the product back to the designated return address. Please ensure the item is securely packaged to prevent damage during transit.

3. Refund Process

   • Once we receive your returned item and verify its condition, we will process your refund. Please allow 7 business days for the refund to be credited to your original payment method.

Replacement Policy

1. Replacement Period

   • You have 30 days from the date of delivery to request a replacement for any defective or incorrect item.

2. Replacement Process

   • To request a replacement, please contact our customer service team at [Customer Service Email] or call us at [Customer Service Phone Number] within 30 days of receiving your order. Please provide your order number and details of the issue.
   • Our customer service team will guide you through the replacement process and provide you with instructions on returning the defective or incorrect item.
   • We will cover the cost of the product for the replacement. However, the shipping costs for returning the item to us and for sending the replacement item to you are the responsibility of the buyer.

Important Notes

• Condition of Returns: All returned items must be in their original condition, including packaging, accessories, and documentation.
• Non-Returnable Items: Certain items may not be eligible for return or replacement due to their nature. Please check the product description for any specific return or replacement conditions.

Contact Us

If you have any questions or need assistance with a return or replacement, please contact our customer service team at support@heduty.com or call us at [Customer Service Phone Number]. We are here to help!