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Welcome to HeDUTY, where quality meets innovation! At HeDUTY, we pride ourselves on offering exceptional products designed to enhance your home and lifestyle.
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FAQ
Below are some of are common questions:
Thank you for your purchase! Once your order is placed, you will receive a confirmation email with your order details. You can also log in to your account and visit the 'Order History' section to check the status of your order. If you do not receive a confirmation email within a few minutes of placing your order, please check your spam or junk mail folder. For any further assistance, feel free to contact our customer support team.
Once your order has been placed, our team works swiftly to process and ship it. Due to this, changing the shipping address may not always be possible. Here’s what you can do:
- Contact Customer Support: Reach out to our customer support team as soon as possible with your order number and the updated shipping address. We'll do our best to accommodate your request if the order hasn't been shipped yet.
- Check Order Status: Log in to your account and check the order status. If the order is still processing, there's a chance we can update the shipping address.
- Shipping Carrier: If the order has already been shipped, you may try contacting the shipping carrier with your tracking number to see if they can reroute the package.
Please note that while we will do our best to help, we cannot guarantee that the address can be changed once the order is placed.
For any further assistance, please contact our customer support team.
Yes, we do ship internationally. Here are some key points regarding our international shipping:
- Shipping Destinations: We ship to many countries around the world. To check if we ship to your country, please refer to our shipping policy or enter your address at checkout.
- Shipping Costs: International shipping costs vary depending on the destination and the size/weight of your order. Shipping costs will be calculated at checkout.
- Delivery Time: Delivery times for international orders may vary depending on the destination. Estimated delivery times will be provided at checkout.
- Customs and Duties: Please be aware that international orders may be subject to customs duties, taxes, and other fees. These charges are the responsibility of the recipient and are not included in the shipping cost.
- Tracking: All international orders will include tracking information so you can monitor the progress of your shipment.
If you have any further questions or need assistance, please contact our customer support team.
Delivery times can vary based on several factors, including the shipping method you select and your location. Here’s what you can generally expect:
- Processing Time: Orders are usually processed within [X] business days. During peak seasons or holidays, processing times may be longer.
- Shipping Time:
- Tracking Information: Once your order is shipped, we will send you a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.
- Potential Delays: Please note that external factors such as weather, customs procedures (for international orders), and other unforeseen events can affect delivery times.
For the most accurate delivery estimate, please check the shipping information provided at checkout or contact our customer support team for assistance.